Shipping Policy
At Hiper Ruenfa SL, we strive to offer a fast, secure, and efficient delivery service. Below are our shipping and delivery terms.
1. Scope of delivery
We ship nationwide (mainland Spain and the Balearic Islands). For shipments to the Canary Islands, Ceuta, Melilla, or other European Union countries, please contact us in advance to confirm availability and additional costs.
2. Delivery times
- Peninsular Spain: between 2 and 5 working days .
- Balearic Islands: between 4 and 7 working days .
- Other destinations: Delivery times may vary depending on the carrier and customs conditions.
Delivery times are approximate and may be affected by external factors (holidays, strikes, weather conditions).
3. Shipping costs
Shipping costs will be automatically calculated during checkout based on the destination and weight of the order. We offer free shipping on orders over the minimum amount indicated in our online store.
4. Order tracking
Once your order has been shipped, you'll receive an email with the tracking number and a link to check the real-time shipping status.
5. Delivery
Delivery will be made to the address indicated by the customer at the time of purchase. If the carrier is unable to deliver, a notice will be left with instructions for pickup or re-delivery.
6. Shipping Incidents
If you receive a damaged or tampered package, we recommend that you reject it and notify us immediately. If your order contains any errors or missing items, you must notify us within 48 hours of receipt so we can address the issue.
7. Contact
For any questions regarding shipping, please contact us:
📧 fabricaideas2025@gmail.com
📞 +34 656 951 171