Return policy
At Hiper Ruenfa SL, we work to guarantee customer satisfaction. If you are not satisfied with your purchase, you can request a return of the product within the timeframes and conditions established below.
1. Return period
The customer has 14 calendar days from the date of receipt of the order to exercise their right of withdrawal, in accordance with European Union regulations.
2. Conditions for return
- The product must be in perfect condition, unused and in its original packaging.
- Returns of personalized, used, or damaged products due to misuse will not be accepted.
- The customer must attach proof of purchase (invoice or electronic ticket).
3. Procedure
- Request a refund by sending an email to fabricaideas2025@gmail.com , including your order number and reason.
- Pack the product securely to prevent damage in transit.
- Please send the package to the address we will provide via email.
4. Shipping costs
Return costs will be borne by the customer, unless the product has manufacturing defects or errors attributable to Hiper Ruenfa SL .
5. Refunds
Once we receive and verify the product, we will process the refund within a maximum of 14 calendar days . The refund will be issued using the same payment method used for the purchase.
6. Defective or erroneous products
In the case of defective products or incorrect shipments, Hiper Ruenfa SL will cover the return and replacement costs at no additional cost to the customer.
7. Contact
For any questions regarding returns, you can contact us:
📧 fabricaideas2025@gmail.com
📞 +34 656 951 171